Customer service assistants
They answer the repetitive questions 24/7 and hand a person anything needing judgement.
Applied AI in Lleida Artificial intelligence
Artificial intelligence
that works for you.
Not the kind in the news: the kind that takes three hours of repetitive work off your week. Automation, customer service and content, with a person checking the result.
Artificial intelligence has spent two years being the word everyone puts in their deck. What almost nobody explains is what it actually does for a twenty-employee business in Lleida.
The honest answer is less spectacular than it sounds, and considerably more useful: it removes the repetitive work an expensive person does today on something that needs no judgement.
Where it does help
Customer service outside opening hours. An assistant that answers the ten questions you always get — hours, prices, availability, how to find you — and hands anything off-script to a person. It replaces nobody: it stops enquiries being lost at eleven at night.
Content at scale in your own voice. The AI proposes and structures; a person edits and decides. The result does not sound robotic because there is somebody in front of it. Without that second part it shows, and it shows a lot.
Processes nobody wants to do. Sorting email, extracting data from invoices, preparing quotes from a template, summarising calls. Things that take hours and add nothing.
Groundwork research. Studying an entire sector's competition used to be a week of work. Now it is a few hours, and the time left over goes into deciding what to do with the information.
Where it does not help, and it is worth knowing
It does not replace judgement. An AI does not know whether your customer is angry, whether that offer makes sense against your margin, or whether that copy sounds like you. Those decisions stay human and will keep being human.
It does not fix a process that is already broken. If the way you handle customers is a mess, automating it gives you a faster mess. First you tidy up, then you automate.
And it is not free. It has an implementation cost and a running cost. If what you automate saves you twenty minutes a month, it does not pay off.
How we approach it
We start with the boring part: what you do today, how long it takes and what that time is worth. Two or three clear candidates come out of that, and we start with one. If it works, we widen it.
Never the other way round. Building an entire AI platform and then working out what to do with it is the fastest way to spend money without a result.
What is included
Everything that you need.
Process automation
Sorting, extracting, summarising and preparing. What somebody does by hand today.
Assisted content
The AI proposes, your team edits. Never the other way round.
Market research
Competitor studies in hours instead of weeks.
Benefits What you gain
What you gain
by working with us.
- Hours recovered every week, on tasks that added nothing.
- Enquiries answered outside opening hours that used to be lost.
- Decisions with more information and less intuition.
- Processes that do not depend on one specific person being available.
How we work
Simple and transparent.
1
We measure what it costs you today
Which tasks, how much time, how much money. Nothing can be decided without this.
2
We pick one
The one that returns the most time at the least risk. One, not five.
3
We implement and review
It goes live, we measure for a month, and if it works we widen it.
Frequently asked questions
What you usually ask us.
Not in the work we do. We automate repetitive tasks so that person spends their time on what does need judgement. If what you are after is cutting headcount, we are not the agency.
It depends what is automated. Some processes are solved in a week and others take two months. In the audit we tell you which is your case and whether it pays off.
It does get things wrong, which is why everything customer-facing goes through a person or has clear limits on what it can and cannot answer. An assistant that invents prices is worse than no assistant.
Sometimes yes and sometimes no. If your volume of repetitive tasks is low, it does not pay off. We will tell you before charging you.